You have the possibility to cancel your contract within 14 days, without providing us with a reason. Please inform us (Perlet s.r.o. Karlova 152/19, 110 00 Prague, Czech Republic. This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: (+420 777 759 876) of your decision to return your product(s) by sending us a clear statement. This can be done by post or E-mail. In order to meet the 14 day cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired. You need to send back the goods without delay and in any event no later than 14 days from the day you communicate your cancellation to us. If you use your right to return a product, the direct cost of returning the goods, custom and handling fees will be paid by you.

If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage.

You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

The right to cancel does not apply to the following kind of contract: 
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

When returning a product, we strongly recommend that you use a trackable shipping service when returning a product. To avoid unnecessary costs, always mark the package with your original tracking number and return to:

Perlet s.r.o. Karlova 152/19, 110 00 Prague, Czech Republic

You can always cancel your order before the shipment has been dispatched from our warehouse. Your cancellation must be written in form of an E-mail covering all order details. If your order is already dispatched from our warehouse, you have the right to send it back according to our return policy.

If you have any questions regarding returns, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

Please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL, directly after discovering the problem. 
Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint.