We offer worldwide shipping.

Crystaleurope.com offers worldwide shipping to most countries. We hope that you find shopping at Crystaleurope.com quick, easy and comfortable. 

Shipping cost and delivery time

We have selected DHL Parcel as our primary shipping partner due to its reliable and efficient service. The shipping cost for your order depends on the destination, as well as on the order value.

For items with a min. price of 1500 EUR or higher, the shipping is free.

For items with a price less than 1500 EUR, customer will be informed about the shipping fee by the order confirmation.

Track your order!

When your order is shipped from our warehouse, you will receive a delivery confirmation by e-mail with your tracking number. You can use your tracking number to track your order with DHL on DHL.COM 

Your parcel is sent out directly from our warehouse in Prague, Czech Republic with DHL. Once the parcel has reached the country of destination, the delivery is handed over to the local delivery organization.

When your delivery is on its way to the destination country it might be difficult to track your order. The tracking information will be updated as soon as the parcel is scanned in the destination country. For deliveries outside of Europe this might take up to 7 working days.

If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service so that we are able to protect our right to satisfy claims against the transportation company.

Crystaleurope.com  is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage.